We are aware that you put your trust in us and we therefore believe it is our responsibility to protect your privacy and provide you with relevant information. This page tells you what data we collect when you use the website and/or services of KATE Innovations (hereinafter also "KATE" and "we") and why we collect these data.
We respect the privacy of all users of our website and our services and we make sure to observe confidentiality with regard to the personal information you provide to us. We act in accordance with the General Data Protection Regulation (GDPR).
- Clients/business relations of KATE;
- Potential clients/business relations with whom KATE has made or intends to make contacts with or has been in contact with;
- Visitors to KATE's website (www.kateinnovations.com);
- Recipients of news releases and emails from KATE;
- All other persons who contact KATE or from whom KATE processes personal data (except KATE’s employees).
What personal data does KATE Innovations collect and process?
Our website (www.kateinnovations.com) shows the services and products we offer, and you can conclude/purchase a suitable service/product through our website. Of course, you can also take a service at a later time, e.g. by e-mail or at our office. When you engage to one of our services or products, we ask you to provide the following (personal) data:
- Name and address details;
- Phone number;
- E-mail address.
Your company details:
- Legal form;
- Company name;
- Chamber of Commerce number;
- Invoice address;
- Postal code and city;
- E-mail address;
- If applicable: UBO declaration ("Ultimate Beneficial Owner").
- IBAN and account name.
When you send e-mails or other messages to us, for example through a form on our website, we save those messages. Sometimes we will ask you for your personal data relevant to the situation at issue. This enables us to process your questions and answer your requests. The data are stored on a third party's own secure server (a processing agreement has been concluded with this party).
We process personal data that you have provided to us by yourself, personal data generated during your visit to our website and reading news releases and personal data that we have derived from other sources.
Personal data provided by you:
- Contact details and other personal data required for the performance of an agreement;
- Contact details and other personal data entered on contact forms or other web forms or provided by e-mail;
- Contact details provided during introductory talks, events, courses, seminars, etc., such as details mentioned on business cards.
Personal data obtained through or generated by our website, electronic news releases, e-mails or related technologies:
- IP number;
- Your browsing behaviour on the website, such as data on your first visit, previous visit and current visit, pages viewed and how the website is navigated;
- Whether you open a news item or e-mail and which parts of it you click on.
Personal data obtained from other sources:
- Personal data available on public business social-media platforms such as Facebook and LinkedIn;
- Personal data obtained from the Trade Register of the Chamber of Commerce and the Land Registry;
- Personal data available on public business websites.
Automatically generated data:
For the website to work effectively, automatically generated information about your use of the website is collected and processed. The optimisation of the service includes technical adjustments, for example for the proper display of pages and securing the website. The information collected consists of the type of device (including computer, mobile, tablet) you use, your IP address (number of your device that allows your device to be recognised), the type of browser, the operating system used by you, and the pages you visit on the website and the items viewed by you.
For what purposes and on what legal grounds is the collected information used?
Your information will be used for the following purposes and on the following legal grounds:
- The use is necessary for the performance of an agreement to which you are a party.
- Compliance with statutory obligations
- The processing is necessary for the protection of the legitimate interests of KATE Innovations:
To send you information regarding our own products and services (marketing purposes); to respond to questions and/or complaints you may have and to secure, adapt and improve the website.
You have consented to the use or processing of data. This is necessary to comply with a statutory obligation vested in KATE Innovations, such as:
To provide information about you to third parties if you have given your consent or based on laws and/or regulations.
We want to keep you informed about the development of our products and services. For example, if there is an expansion of capabilities with the services and/or products, we want to be able to let you know. We also want to be able to keep you informed about news items.
Should you not wish to receive e-mail messages from KATE Innovations, you can let us know by sending an e-mail to firstname.lastname@example.org. In doing so, you can at any time unsubscribe from such e-mails sent by us through an unsubscribe link.
We may provide your data to third parties insofar as you have explicitly stated with regard to a certain third party that you consent to this and this is required with respect to your use of our services/products and/or insofar as these data cannot be traced back to you personally (such as automatically generated information).
For example, we may engage third parties to outsource work. These third parties process your personal data exclusively on behalf of and for (the purposes of) KATE. In some occasional cases, the information may be shared internally, when it is beneficial for customer service. KATE Innovations’s staff are obliged to observe the confidentiality of your data.
In conclusion, we may provide your personal data to third parties if KATE is obliged to do so pursuant to the law and/or regulations.
How long does KATE retain personal data?
Your personal data will be retained carefully and no longer than necessary for the purpose for which it was obtained. Unless KATE is required by law to keep your data longer, KATE will use the statutory retention periods.
Where are your personal data stored?
Your data is stored on its own secure servers as well as on secure third-party servers.
We may engage service providers ("processors") to process your personal data who process personal data exclusively on our behalf. We conclude a processor agreement with these processors, which meets the requirements set by the General Data Protection Regulation (GDPR). For example, we work with service providers who provide software and/or hosting services. Further to this, we engage ICT service providers who support us in keeping our systems secure and stable. We also use third-party services to send newsletters and commercial e-mails. These are examples of parties that qualify as processors within the meaning of the General Data Protection Regulation (GDPR).
How is your personal information protected?
We have taken appropriate technical and organisational measures to protect your personal data against loss or any form of unlawful processing. For instance, our website is adequately protected (including https) and we use a professional system with personal passwords that are changed regularly. Where applicable, paper files are stored in a key-locked cabinet that can only be viewed by the relevant authorised staff member. For more information on how we have specifically set up this security, please contact us at email@example.com.
Access, rectification and portability of your data
If you would like to see the data recorded about you with us, you can make a request for inspection. This request can be sent to (firstname.lastname@example.org). KATE will respond to your request for inspection within four (4) weeks. If you wish to make changes to the data you have viewed as a result of your request for inspection, you can make a request to the above-mentioned e-mail address. You may request that KATE amends, rectifies, supplements, deletes or blocks your data. KATE will respond to your request within four (4) weeks. If KATE rejects your request, it will state in its reply why the request to amend the data is rejected.
You also have the right to obtain the personal data you have provided in a common, structured and readable form and to cause these personal data to be transferred. This request can be sent to email@example.com.
Where can complaints be submitted?
Please contact us if you have a complaint about the use of your personal data. We will endeavour to find a joint solution. Should we nevertheless fail to reach a solution together, you may submit your complaint to the state court or to the Personal Data Authority.
Questions and feedback